It’s time to hug your haters no matter where they’re complaining. Free delivery for many products! Get this audiobook free. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. But the rise of customer complaints is actually an enormous opportunity. This book will help you close that gap by reconfiguring your customer service to deliver knocko… At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. ©2016 Jay Baer (P)2016 Gildan Media LLC . . 19 great quotes from Hug Your Haters by @JayBaer. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Once you do that, you must train them properly so that they can serve customers better. 3.0 out of 5 stars Not an easy book to follow. 0 Comment Report abuse. Share. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. You should not skimp on their salaries because they are the backbone of your company. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. ‎Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Start a free 30-day trial today and get your first audiobook free. The near-universal adoption of smartphones and social media… "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. You shouldn’t wait for your less-than-satisfied customers to come to you. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. This means that the opinions and … . Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. . . Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Publisher: Portfolio, 2016. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Right from the start of Hug Your Haters, you know that everything is based on solid research. 19 great quotes from Hug Your Haters by @JayBaer. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. 3 Steps to Hugging Your Haters. Helpful. Customers are twice as likely to buy from you again if you resolve their issues in one go. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Ignoring them is. Hug Your Haters: Embrace Complaints and Keep Your Customers. 2. Everyday low … Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. "Hug your haters" is repeated multiple times throughout the book. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Verified Purchase. Goodreads. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. This specific ISBN edition is currently not available. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. I like to get a sampling of what reading the book will actually be … With smart phones and always-on Interne Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. Everyone loves to be praised. Account & Lists Sign in Account & Lists Returns & Orders. Right from the start, Hug Your Haters is filled with good advice. Ignoring them is. The main driver of competitive … Haters are not your problem. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. . . 09 Mar 2016. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Baer, Jay. Capitalize? “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. HOURS to Hug Your Offstage Haters. The research also comes from several other books and research studies. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. On complaints? WATCH TRAILER. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Try To have a good customer service, you need to hire well-educated and competent people. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. . Also, people hate answering twice. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. Facebook 0 Tweet 0 Pin 0. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. Ignoring them is. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. 2 people found this helpful. Haters aren’t your problem … ignoring them is. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Linh Duong. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Narrated by Jay Baer. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Fast and free shipping free returns cash on delivery available on eligible purchase. 1-Page Summary of Hug Your Haters Overview. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. . Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! Onstage haters want more than solutions-they want an audience share their righteous indignation. $14.95/mo after 30 days. 1. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. Reviewed in the United States on December 28, 2017. The foreword is written by Tom Webster of Edison Research. Complaints indicate pain points that your business needs to address. ‎ Haters are not your problem. Read honest and unbiased product reviews from our users. If that’s what they believe, that’s what I need to accept. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Technology has evaporated the barriers of complaint. 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