Without it, we would not have contact with customers online. To sign in with your email address and password, do the following (for clients running version 15.2.6 or later): Start the BoldChat Operator client. The Bold360 Agent API is a tool for retrieving information related to your Bold360 account and based on that information, recreate most of the functionality that Bold360 offers. Deliver better results with every customer engagement, Increase efficiency and reduce costs with AI and human harmony, Remove barriers to conversion in real-time, Arm all of your customer-facing employees with information they trust, Take the work out of work with automated internal support. Note: The BoldChat web client is meant to be an alternative to the desktop Operator Client, not a full replacement. No more long holds or time wasted looking for answers. The Boldchat and Bold360 systems are our sole method of communicating through the live chats and emails. BoldChat Pro includes a rules-based proactive chat engine to help websites drive more conversions and conversations. Most chat set-up and customization features are available in the web-based client, allowing organizations with smaller chat-only environments to do everything online. API documentation of Boldchat web service. From an integrated work queue, customer support executives can interact with website visitors through live chat, Twitter, email, and SMS texts. Count on Bold360 to help you improve your customer experience (CX), increase conversions, and stand out from the competition — all … Welcome to the Bold360 Developer Center. Meet your customers where they want to engage. Bold360’s Voices Dashboard continuously captures key insights and tells you where to optimize. LiveChat - premium live chat software for business. Leave a Message. The web client is available at https://web.boldchat.com, with additional administrative features at https://setup.boldchat.com. Class LoginActivityInfo The LoginActivityInfo class encapsulates historical information about a login event or session. Learn more and request a demo! BoldChat lets you reach out online to current or potential members the moment they need you – and they have several products to choose from: BoldChat Pro – Go beyond the basics with one of our most popular products. For more information on these changes, see About the new sign-in process in BoldChat. The web application provides core functionality, including the tools you need to manage chats, visits, canned messages, alerts, and operators. Login > Peak Concurrent Login Summary - This report returns the peak number of active operators per day and is available only for BoldChat Enterprise Web Workspace - Improvements and fixes Fixed an issue in the Operator Client that caused incorrect data to be reported on the Dashboard for chats moved between folders We'll use your email address to have your information ready when you call. Website buyers need help choosing products and services. Bold360 and BoldChat Developer Center. | Customer experience can make or break your business. The downloadable client should be used by administrators and BoldChat agents using a PC. 0 - None; 1 - Last page was the pre-chat form; 2 - Last page was the chat page; 3 - The pre-chat form was closed; 5 - Last page was the post-chat form; 6 - The post-chat form was submitted; 7 - The chat was unavailable; 8 - An unavailable email was sent; 10 - The chat was blocked; 11 - The chat was unavailable because of the ACD queue size BoldChat provides all the essential customization options Targeted Chat – a very useful feature for optimsing the work-flow for your support team that is offered by the app Chat Ratings – a feature to let the customers rate their experience with your support agent that is available with the app, by way of a post-chat survey functionality Call us and provide the ticket number below: Copyright © 2020 LogMeIn, Inc. 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