As one of the longest standing energy companies in Texas, TXU has seen better days. A link has directed you to this review. TXU Energy ranks 130 of 877 in Utility category. This company is not yet accredited. TXU called to see what they could do to get my business back. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. Beware of them. So in the end we have to come out of pocket an additional $300 to get back up to date on our utilities! Find helpful customer reviews and review ratings for TXU Energy at Amazon.com. We're sad about your decision to switch, and that the follow up call was not the best experience we could give. I would never use this company. Our content is intended to be used for general information purposes only. TXU Season Pass: Get 50% off your energy charges all summer and winter! Since everyone is off on weekends - I can't really argue that definitively. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail. “  It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I called customer service on a Sunday one time and they actuall answered the phone. Texas deregulated its energy market in 2002, so you have the power to choose from several retail energy suppliers and rate plans. Read full review. I didn't give anyone authorization to do so. Never have. It is crazy that this went unnoticed with the company, 1 for energy conservation b/c we were using so much energy, and 2, to… Bill went up 60 dollars from same previous usage same time last year. A free inside look at company reviews and salaries posted anonymously by employees. TXU Reviews & Ratings. Thank you, you have successfully subscribed to our newsletter! No one is home. TXU Energy Reviews. Let's see how it goes. Customer service: However, they scored only 3 stars for their complaint resolution efforts. The free nights is a nice program. I suspected being overcharged. 2 Star Customer Reviews for TXU Energy. Find out why TXU Energy is the #1 choice in Texas for electricity. 179 TXU Energy reviews. A review of a customer experience with TXU Energy. “ Been a TXU customer for 16 years switched from a 12 month plan over to 5 years, biggest mistake of my life! That's just plain impossible unless the washer, dryer, TVs, radios, etc...all plug in and start running themselves. I also find it odd that suddenly thermostats keep resetting themselves. Nikki was extremely helpful and friendly when I had questions about my bill. THANK YOU TXU, I'l looking fowrard on staying your customer for years to come. ”, “  Write a Review . TXU Energy provides online account management that is also available in mobile app version. Need to look another for another provider like reliant energy which make their own electricity, and not a distribution center like TXU who buy the electricity from providers and seek it to consumers. Research TXU Energy rates, prices and plans for Natural Gas in Illinois. Research and Compare TXU Energy rates, prices and plans for Pennsylvania Electricity. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! Their managers do not answer and do not listen to customers. We watched as the arrival of porch lights first welcomed neighbors and confused moths. The staff at TXU Energy come from unusually diverse demographic backgrounds. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. txu energy free download - TXU Energy, TXU iThermostat, Energy, and many more programs For more information about reviews on ConsumerAffairs.com please visit our Never had a problem. We always make sure to provide a positive and supportive environment for our employees while rewarding them with … 1. sent me two bills in august which paid out my account and then they deactivated my account. FAQ. The below link will credit you $50 on your first bill with TXU! Traditional fixed rate energy plans from TXU are available for your choice of either 12 or 14 months. Thank YOU Irwin ”, “  We look forward to hearing from you. Versatile services: 162 Uber reviews in Dallas-Fort Worth, TX. Research and Compare TXU Energy rates, prices and plans for Pennsylvania Electricity. I get frustrated and end up hanging up! A employee for TXU even said on a recorded call "I hate dealing with you people". It'll be better if the nights started at 7pm instead of 9pm. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Great Company, Excellent Customer Service, and the BEST rates I've been able to find. They are very unprofessional. How is it that there this high usage overnight when only 1 person is home - and that person keeps A/C high as she is cold natured. TXU Energy reviews are consistently strong across a variety of criteria. TXU Energy’s Free Pass (offered every spring/summer) is one of their hottest offers, with free electricity on your 7 highest usage days each month and 9 highest usage days during the summer months. The company's filing status is listed as Inactive Expired and its File Number is A091274.The company's mailing address is 1601 Bryan St Energy Plaza, Dallas, TX 75201. Customer service: 5.0; Online accessibility: 5.0; Business history: 5.0; We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. We'd like the opportunity to look into what happened. Txu energy reviews and ratings added by customers, testers and visitors like you. TXU Energy allowed someone else to open a fraudulent account under my name and SSN. Txu Energy is a Missouri Fictitious Name filed on January 14, 2002. Always willing to help with issues and they have been in business longer than any others, so you know that they are around to stay. I asked them to do meter reading or to check on their side but they did not do it despite me calling several times. Now granted I do owe a bill and it is high. TXU Energy reviews recommend this plan, because it lets you shift your consumption habits, so you can lower your electricity bill. See reviews below to learn more or submit your own review. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TXU Energy, sourced by customers like you, to help us all get customer service better, faster and easier. There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations. TXU Energy provides online account management that is also available in mobile app version. Learn about TXU Energy's value, customer service, and billing. On January 1, 2002, TXU Energy started offering service as a certificated retail electric provider. I have had a good experience with TXU, cheap, easy, and their electicity is good quality. They offer more power to Texans than any other provider within the state. I did not shut the breaker this time, but everything is unplugged and the Thermostat is set to be completely OFF (to avoid the remote adjustments to settings by whomever.) Finally, TXU has added “Solar Days” to their prior Free Nights offering, via purchases of solar power and solar and wind renewable energy credits (RECs). Then she said.. Read TXU Energy Reviews and Complaints. Unsubscribe easily. 108 reviews of TXU Energy "Our bill was doubled this month almost 600.00 due to something wrong with the thermostat. I work like most people don't and however when I leave for work at 6:00 am my power goes up until 3:00 pm . Recent recommendations regarding this business are as follows: "do not use TXU", "RUN THE OTHER WAY! Just recently, TXU Energy customers surpassed one billion in free kilowatt-hours of power via TXU… This is by far the worst power company I have ever been with. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating. That was a lie. The best review categories for TXU Energy are their customer service, rated at 1.8 out of 5, and the order experience, rated at 1.7 of 5. A free inside look at company reviews and salaries posted anonymously by employees. I decided to email the address that TXU used in their review responses. 1 Star Customer Reviews for TXU Energy. i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. TXU Energy Reviews. A free inside look at company reviews and salaries posted anonymously by employees. Please consider emailing your account and contact info to TXUECares@txu.com and we'll reach out to you. This is your chance to let others read your thoughts about TXU Energy leave us your own TXU Energy Reviews. Original review: July 31, 2020. Lived in Texas for last 47 years and this company is everything but truthful about what they charge, or what they promised to charge when the bill arrives. According to TXU consumer reviews, you have to pay an extra fee to have a Smart Meter installed. I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. TXU Energy … Research and Compare TXU Energy rates, prices and plans for Massachusetts Electricity. TXU Energy Customer Reviews There is so much that TXU Energy customers can rave about and the energy supplier publishes a lot of positive reviews on its website. TXU charged me a $395 dollar early termination fee. Please do not use TXU Energy. "Oh!! Copyright © 2020 Consumers Unified LLC. TXU services both business and residential customers and also provides helpful services and business incentives. 180 TXU Energy reviews. Even after they listened to the recorded phone call. They offer plans you can lock into that gives you a very resonable rate. Eco-friendly: By paying once a week it would not pay on my bill..it would just give me a credit and not pay anything to the bill??? Looked at usage...according to TXU - I have already used 8% more electric in these first few days of July than I did in June. He made me feel valued, despite my reason for the call. TXU called and asked me to stay. ”, “  They also do a bait and switch on you when you have your services. A free inside look at company reviews and salaries posted anonymously by employees. Get the best TXU Energy Natural Gas plan. ”. It's on me, as they see and manage everything remotely and nothing is "wrong enough" for them to investigate anything. A free inside look at company reviews and salaries posted anonymously by employees. We saw the introduction of… TXU Reviews & Ratings. The experince with TXU has been terrible. TXU Energy Free Pass Review TXU Energy Free Pass is one of TXU Energy’s most popular offers. I am currently being charged almost $600 a month even though no one is even home during the day. And with good reason! Its location on this page may change next time you visit. 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