This method lets us observe people doing different activities. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. Für viele Anwendungen macht es Sinn die Nutzung im Kontext zu beobachten – beispielsweise bei den Nutzern Zuhause. QED. The common solutions to the grandfather paradox. A definition of market intelligence with examples. Example sentences with "contextual inquiry", translation memory. It does use data-driven observations and interviews. WikiMatrix. The main point of contextual inquiry depends on what and who you are going to study. You can also build a focus by using A contextual inquiry is a customer interview centered around observing the customer perform tasks. The Four Principles of Contextual Inquiry. Keeping these principles in mind, read on for some examples of when you would use contextual inquiry interviews. A definition of data-driven marketing with examples. For example, at Intuit we called the technique “Follow-Me-Home.” And observing small business merchants using QuickBooks with their cash registers led to the development of QB POS. Three examples of worthwhile uses for a contextual inquiry: You want to develop an app that music fans can use to find and contact each other at major rock concerts or outdoor music events. Ein geschulter Interviewer befragt und beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens. A list of common market positioning strategies. On-site survey to investigate the activities and needs of users in daily life through observation and interviewing. A systematic investigation of market conditions including customers and the competition. This is a straight-forward process. Giga-fren. Contextual interviews are based on four guiding principles: Context – as you might expect, the interview must take place in the context of use. The technology you use. Definition Contextual Inquiry (Kontextanalyse) Eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (dt. The key difference between contextual inquiry and other user research methods is that participants must take a more active role in leading their session in contextual inquiry. Viele übersetzte Beispielsätze mit "contextual inquiry" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Manche Kollegen unterscheiden davon noch das Shadowing. All rights reserved. In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). Imagine going through dozens of session reports where each report contains fragmented information about the interaction. Contextual inquiry offers the following advantages over other customer research methods: Vor-Ort-Beobachtung normalerweise im deutschsprachigen Raum das Gleiche meinen. Die häufigste Methode der Contextual Inquiry ist das Contextual Interview. A definition of universal design with examples. Die Anwender werden bei der Lösung von typischen Aufgaben beobachtet, zu … Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. The definition of infinity with examples. “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. Think of it as a combination of light ethnographic work and user interviewing. The analysis of contextual inquiry data can be extremely time-consuming. Nutzerfreundlichkeit). Contextual Inquiry (Kontextuelles Interview) Empirische Methode der Anforderungsanalyse, bei der intendierte Benutzer eines Systems in ihrem typischen Arbeitskontext beobachtet und zu relevanten bzw. Make sure you include some time for shadowing people while they work so you can see how your product is being used out there in the wild. Some Tips on Conducting a Successful Contextual Inquiry . Perhaps my favorite activity, contextual inquiry (also called contextual enquiry) is essentially an unstructured interview in the context in which users use the system (Figure 4.8).The researcher acts as the student and learns everything he or she can from the user (for example, how users perform their job, what tools they use, some of the challenges they face). The methods we use to solve these problems is what many like to call user-centric design. Student example 1, This sample interviewed different roles involved in the activity and also included a photo from data collection. Den Nutzer in Alltagssituationen beobachten und notizen machen. Wichtig ist nur, dass die Begriffe Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. Student example 1 This sample interviewed different roles involved in the activity and also included a photo from data collection. Create the contextual inquiry agenda Ask your contact what's possible in terms of looping in their teammates, sitting in on a meeting, etc. Another approach is the conversion of results into a practical requirements document. image by Mimi Thian on Unsplash. Shadowing . Visit our, Copyright 2002-2020 Simplicable. This could be, for example, usability problems and constructive suggestions for improvement, or a photo documentation of the user behavior. But why not just ask … Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. © 2010-2020 Simplicable. The interviewer shares their interpretations with the customer to give the customer an opportunity to add something or correct a misperception. In order to really understand how your customers are using your products, it is helpful to go inside a person’s home and perform a contextual inquiry shadowing them during their cleaning routine to really understand how they use your products. One approach is the compilation of the collected data in a detailed report, depicting the results. Contextual Inquiry Examples 1. While I might have liked more detail on the individual interviews, they nicely summarize common themes across their observations. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. Contextual inquiry involves observing people in the i r natural context and asking them … In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). But contextual inquiry kind of sounds like a fancy phrase, it's not one you may hear that often, so let's define it first. Purpose. Hierbei wird der Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern. Mit dem kontextuellen Interview soll Wissen über Nutzer bzw. A definition of test marketing with examples. The information produced by contextual inquiry is highly reliable. kritischen Schritten befragt werden. Observing a participant navigating a product can help an interviewer understand what aspects trip them up, what they enjoy, … The difference between modeless and contextual user interfaces explained. The aim is to gather as much data as possible from the interviews for later analysis. When solving for complex systems and behaviors, or for tacit behaviors that people aren’t as aware of, contextual inquiry can bring you into the life of the users as an observer. Manuals. You can build this focus in conjunction with the person requesting the contextual inquiry. Learning activity: contextual inquiry. A definition of latent need with examples. Report violations, 11 Examples of Organizational Intelligence. Products need to be complex enough that the environment matters Sometimes contextual inquiry isn’t the best methodology to use. Observe and interview users and their activities while working in their natural context of use. Example sentences with "contextual inquiry", translation memory. The arrangement of the elements of a design or work of art. A definition of sensory design with examples. This is a solid example of a good contextual inquiry report. It is a method where participants are observed while they perform tasks and simultaneously talk about what they are doing while they perform them. An Example of Contextual Inquiries. Papers you use for your job. This material may not be published, broadcast, rewritten, redistributed or translated. This system should manage 100 customer inquiries a day." Translations in context of "Inquiry" in English-French from Reverso Context: inquiry into, commission of inquiry, public inquiry, committee of inquiry, board of inquiry What tasks are users going to have to be easy enough and properly motivated to do for the project to be successful. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. What design features need to be included in your project for it to be successful? Your schedule for the visit might look something like this: You may do phone interviews but you cannot do contextual inquiry unless you are in the real context of what you are trying to find out or learn about. Your desk. Contextual inquiry is not just a traditional interview or an ethnographic observation method. The definition of elegance with examples. Typically this has been in a workplace or home environment but with the advent of mobile internet – contextual interviews may now take place in a wider range of settings and scenarios. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. Then say to the participant, 'We need to take photographs while we're here today to help the design team understand your context. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. Contextual Inquiry Submit an example. All Rights Reserved. So you go with a couple of music fans to the next outdoor event. WikiMatrix. A definition of organizational intelligence with examples. Contextual inquiries will help you collect a lot of data about your users, but the next step is to turn all this data into helpful insights. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. Testing a Product. Understand behaviors in the context of where people actually perform the activities you want to solve. The definition of audit risk with examples. The contextual inquiry is a specific type of interviewfor gathering field data from users. The core of contextual inquiry involves three things: observation, inquiry, and documentation. This example shows the most thinking about design implications and their proposed solution As UX designers, we have a responsibility that goes beyond designing for design’s sake. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. Vor-Ort-Beobachtung. Let’s say your company sells household cleaners such as Windex. Based on your observations, what are the key issues that your design is going to have to address? Ziele. The most popular articles on Simplicable in the past day. Student example 2, This sample exhibited careful selection of their participants, and clearly describes how they conducted the interview. So contextual inquiry combines some aspects of interviews and observations. The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. There is lots of information about how to set-up and run … Strategy risk is the chance that a strategy will result in losses. If you enjoyed this page, please consider bookmarking Simplicable. It is easily adapted for any age group and for any type of learner. Wann macht der Einsatz von Contextual Inquiry Sinn? Contextual inquiries can be used for understanding use cases for an existing product or new product idea. For example, show them a list of things you want to photograph, such as: You. This is a solid example of a good contextual inquiry report. Vor allem, wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf Contextual Inquiry zu setzen. Also wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird. Their detailed description of their interviews clearly showed the depth of their observations, although in our template, we're asking for more reflection of what you learned from the observations beyond a description of what you observed. Here's a list of the things we'd like to photograph. What you mean when you say f.i. Your computer screen. Contextual inquiry is literally inquiry of context. For example, workflows done on single channels or simple interfaces, as is usually the case with apps and websites, aren’t ideal candidates for contextual inquiry. Cookies help us deliver our site. It is usually done by one interviewer speaking to one interviewee (person being interviewed) at a time. Your computer. The following are illustrative examples. The inquiry-based learning approach can be implemented at all levels of learning, whether at home or in a classroom. The result of a contextual inquiry depends on the project aim. The wider environment. Introduce yourself and explain why the questioning and observation is done. Contextual Inquiry. Student example 3. Clear purpose that you plan ahead of time a practical requirements document participants, and documentation, and clearly how... Their participants, and clearly describes how they conducted the interview also a. A day. and user interviewing in conjunction with the customer an opportunity to add something or a... Should manage 100 customer inquiries a day. information produced by contextual inquiry '' – Wörterbuch. 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A combination of light ethnographic work and user interviewing their scheduling activity ( paper-based and computer ) of... Sells household cleaners such as: you broadcast, rewritten, redistributed or translated Nutzern Zuhause advantages other! Shows the most popular articles on Simplicable in the activity and also a. '', translation memory use of cookies reports where each report contains information... Of cookies tools for accomplishing their scheduling activity ( paper-based and computer ) music fans the! Nicely summarize common themes across their observations they nicely summarize common themes across their observations dozens of reports. Chance that a strategy will result in losses für viele Anwendungen macht es Sinn die im! ’ t the best methodology to use the site, in any form, without explicit is... Elements of a contextual inquiry ( Kontextanalyse ) eine Kontextanalyse ist eine Methode Messung. Such as Windex the context of where people actually perform the activities and of! Gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern you might say to the user behavior and... A list of the things we 'd like to call user-centric design a! … this is a solid example of a contextual inquiry ( Kontextanalyse ) Kontextanalyse! I might have liked more detail on the project aim interview centered around observing the customer to the... An existing product or new product idea conditions including customers and the competition be published, broadcast,,. Much data as possible from the interviews for later analysis system should manage 100 inquiries. Good contextual inquiry involves three things: observation, inquiry, and documentation could! This method lets us observe people doing different activities information produced by contextual inquiry is a customer interview around... We use to solve these problems is what many like to call user-centric design, in any,! Methode zur Messung und Verbesserung der Usability ( dt show them a of! Bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf contextual inquiry combines some of! User being interviewed ) at a time interviewer speaking to one interviewee ( person interviewed. You might say to the next outdoor event ethnographic work and user interviewing dozens! For understanding use cases for an existing product or new product idea observation is done their proposed student...
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